i have had it proven to me once again that any amount of muzak (even christmas muzak) is worth it to talk to a Real Person.
i have a thursday-through-sunday subscription to one of philadelphia's major newspapers (because i want the sunday paper and thursday for the Food section, hehehe). i signed up for the subscription 2 weeks ago online. that week, i got all 4 papers. last week i only got the sunday paper. i thought, well, maybe because it was thanksgiving, you know? and i never woke up early enough to call them and complain. but then today, thursday, there was no paper again. so i called the complaint number within the deadline this time (10am), and went through the automated system and asked for a re-delivery.
then i thought, wait, what if their database screwed up, and i'm actually in the system as having a sunday-only subscription (they have several options). so i called back and listened through 10 minutes of distressing muzak until i got to talk to a real person. he confirmed that i had a thursday-through-sunday subscription, and not only that, he credited my account for the missed papers! woo, etc. sitting through that muzak assault was worth it.
Thursday, December 2, 2004
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the paper i'm subscribed to is a Knight Ridder paper. when i called to cancel my subscription at our apartment, they happily cancelled me sent a refund cheque since i had pre-paid. you need to get one of them ;)
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